Terms & Conditions
Customer Care
Our exchange policy lasts 30 days. If 30 days have gone by since your purchase we can’t offer you an exchange. Refunds are not available. Prices may change without notice. EOE.
EQUIPMENT
Returns
Equipment may be returned ONLY if your item is unused and in the same condition that you received it. It must also include the original packaging.
As a result, we know that every machine we sell operates as it should – and that you will have a reliable product. If you’re not sure the machine you have in mind is right for the work you intend, consult the manufacturer’s operations manual or call Sprayer Hub at 403-250-7735.
If applicable, consider renting the equipment prior to purchase. ‘
Equipment includes but is not limited to such items as sprayers, and texture machines.
Definition of equipment is at the discretion of Sprayer Hub.
PARTS
Returns
Parts may not be returned for refund or store credit. It is the responsibility of the customer to ensure parts purchased are correct for their equipment. Consult with the manufacturer’s parts manual or call Sprayer Hub at 403-250-7735.
Exchanges
We only exchange parts if they have manufacturer’s defects. Exchanges can only be made for an identical replacement part. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also include the original packaging.
Parts includes but is not limited to such items as spray tips, filters, screens, equipment repair parts. Definition of parts is at the discretion of Sprayer Hub.
CLEARANCE ITEMS
Clearance items are final sale.
EXCHANGE PROCEDURE
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also include the original packaging.
To complete your exchange, we require a receipt or proof of purchase.
All exchanges require a Return Merchandise Authorization (RMA) number.
Email sales@sprayerhub.com with the details of your purchase to request an RMA. Product returned without an RMA number clearly marked on the return packaging will be returned COD to sender.
Do not send your purchase back to the manufacturer.
SHIPPING
To exchange your product, you should mail your product to: 4624 12th Street NE, Calgary, AB T2E 4R4 Canada with your RMA number clearly marked.
You will be responsible for paying for your own shipping costs for exchanging your item.
Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Freight or shipping claims for lost or damaged goods are the responsibility of the purchaser.
Privacy & Safety
WHAT DO WE DO WITH YOUR INFORMATION
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@sprayerhub.com or mailing us at: Sprayer Hub Ltd. 4624 12th Street NE, Calgary, AB T2E 4R4, Canada
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Payment:
If you choose a direct payment gateway to complete your purchase they store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sales@sprayerhub.com or by mail at Sprayer Hub Ltd.
Re: Privacy Compliance Officer
4624 12th Street NE, Calgary, AB T2E 4R4
Payment Methods
